Federal Highway Administration

Region 09 NEPA Reviewers

FHWA Survey of Resource Agencies
Rating Processes With Transportation Agencies

July 29, 2003

THE GALLUP ORGANIZATION

This document contains proprietary research, copyrighted materials and literary property of The Gallup Organization. It is for the guidance of your company's executives only and is not to be copied, quoted, published or divulged to others outside of your organization. We ask that this document be safeguarded, allowing no physical or electronic duplication, allowing no one outside your organization to view this document, and allowing no one to duplicate or change that contents in an effort to formulate an inferior product. No changes may be made to this document without the express written permission of The Gallup Organization.

Introduction

5	Strongly Agree	Extremely Satisfied	Excellent
4
3
2
1	Strongly Disagree	Extremely Dissatisfied	Poor
	Does Not Apply or Don't Know

The statement or dimension averages are based on a 5-point scale, with " 1 " being the lowest possible average and " 5 " being the highest average. "Does Not Apply" or "Don't Know" responses are not scored. The FHWA Resource Agency Scorecard provides feedback on how the region is doing with regards to NEPA processes as compared to the "best practice" or highest scoring region for each survey item.
Note the following term definitions :

Resource Agency Scorecard

Gallup FHWA Resource Survey Items

RELATIONSHIP

COMMUNICATION

TIMELINESS

PERFORMANCE

GENERAL

PROBLEMS (YES/NO)

Question Number	Client-Specific Items	Region Type	Sample Size	Extremely Dissatisfied...Extremely Satisfied					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
01	Overall, how satisfied were you with the agency's performance on this project?	Region 09	37	3	22	14	27	35	3.7		35
		Best Practice Region	21	0	5	19	38	38	4.1	7

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous waves Now
				%1	%2	%3	%4	%5
06A	My agency knew what was expected of it in this process.	Region 09	36	0	6	3	31	61	4.47		61
		Best Practice Region	21	0	0	5	19	76	4.71	7

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
06B	The transportation agency provided my agency with the materials, information, or documentation that we needed.	Region 09	37	3	19	27	19	32	3.59		32
		Best Practice Region	21	0	14	0	29	57	4.29	7

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
06C	The transportation agency appreciated our contribution to the process.	Region 09	36	3	8	22	31	36	3.89		36
		Best Practice Region	19	11	5	11	26	47	3.95	7

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
06D	The transportation agency wanted to play an active role	Region 09	37	3	5	14	35	43	4.11		43
		Best Practice Region	20	0	0	5	35	60	4.55	1

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
06E	My agency's opinions counted in the permitting process.	Region 09	36	6	8	17	25	44	3.94		44
		Best Practice Region	21	5	10	0	14	71	4.38	7

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
06G	The transportation agency helped to move this project forward.	Region 09	37	3	5	16	27	49	4.14		49
		Best Practice Region	33	3	0	27	12	58	4.21	4

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
06H	The transportation agency made efforts to improve the process.	Region 09	37	5	19	30	24	22	3.38		22
		Best Practice Region	20	0	10	25	20	45	4	1

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
07A	Involved us early on in the process.	Region 09	33	6	12	18	39	24	3.64		24
		Best Practice Region	31	6	6	6	16	65	4.26	3

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
07B	Responded in a timely way to our requests.	Region 09	35	0	9	37	20	34	3.8		34
		Best Practice Region	19	0	0	26	11	63	4.37	7

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
07C	Invited our participation in key meetings.	Region 09	32	3	9	16	41	31	3.88		31
		Best Practice Region	20	5	0	20	15	60	4.25	1

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
07D	Kept us informed of their progress.	Region 09	36	3	11	33	25	28	3.64		28
		Best Practice Region	18	0	22	17	17	44	3.83	7

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
07E	Were open and honest with us.	Region 09	35	3	6	14	40	37	4.03		37
		Best Practice Region	20	0	10	5	25	60	4.35	1

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
07F	Were open to our suggestions or alternatives.	Region 09	34	3	9	29	26	32	3.76		32
		Best Practice Region	19	5	11	16	21	47	3.95	7

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
07G	Gave reasonable suggestions or alternatives.	Region 09	31	3	10	35	26	26	3.61		26
		Best Practice Region	29	3	7	10	41	38	4.03	3

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
07H	Gave clear explanations if they did not agree with our recommendations.	Region 09	27	4	19	26	19	33	3.59		33
		Best Practice Region	27	4	19	26	19	33	3.59	9

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
07I	Willing to compromise.	Region 09	31	3	16	35	19	26	3.48		26
		Best Practice Region	16	0	19	19	13	50	3.94	7

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
07J	Had adequate participation at key meetings.	Region 09	28	0	14	11	32	43	4.04		43
		Best Practice Region	17	0	0	0	29	71	4.71	7

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
07K	Overall, there was a sufficient level of communication between the two agencies on this project.	Region 09	37	0	11	30	27	32	3.81		32
		Best Practice Region	21	0	0	10	29	62	4.52	7

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
08A	Adhered to schedules set throughout the process.	Region 09	28	7	14	32	32	14	3.32		14
		Best Practice Region	19	0	5	16	26	53	4.26	7

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
08B	Gave your agency enough time to accomplish tasks.	Region 09	37	5	11	22	27	35	3.76		35
		Best Practice Region	31	0	3	19	23	55	4.29	3

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
08C	Entire process took a reasonable amount of time.	Region 09	33	9	18	27	21	24	3.33		24
		Best Practice Region	21	0	5	19	24	52	4.24	7

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
08D	The Process could have been shortened without compromising NEPA.	Region 09	33	18	30	6	33	12	2.91		18
		Best Practice Region	27	37	11	15	19	19	2.7	4

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
09A	Quality of information the transportation agency provided to your agency.	Region 09	37	3	16	22	38	22	3.59		22
		Best Practice Region	21	0	14	5	48	33	4	7

Question Number	Client-Specific Items	Region Type	Sample Size	Poor...Excellent					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
09B	Completeness of information they provided.	Region 09	37	5	22	30	19	24	3.35		24
		Best Practice Region	21	0	14	14	33	38	3.95	7

Question Number	Client-Specific Items	Region Type	Sample Size	Poor...Excellent					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
09C	Competence of their agency staff you interacted with.	Region 09	37	0	5	19	41	35	4.05		35
		Best Practice Region	20	0	5	5	15	75	4.6	7

Question Number	Client-Specific Items	Region Type	Sample Size	Poor...Excellent					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
09D	Ability to stay organized throughout the project.	Region 09	34	0	12	26	41	21	3.71		21
		Best Practice Region	21	0	0	10	24	67	4.57	7

Question Number	Client-Specific Items	Region Type	Sample Size	Poor...Excellent					Mean Score	Best Practice Region	%Top Box Summary Previous waves Now
				%1	%2	%3	%4	%5
09E	Their understanding of your agency's requirements.	Region 09	37	5	19	22	32	22	3.46		22
		Best Practice Region	21	10	5	10	19	57	4.1	7

Question Number	Client-Specific Items	Region Type	Sample Size	Poor...Excellent					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
09F	The level of resources they devoted to this project.	Region 09	33	0	9	18	39	33	3.97		33
		Best Practice Region	18	0	6	11	17	67	4.44	7

Question Number	Client-Specific Items	Region Type	Sample Size	Poor...Excellent					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
09G	Range of reasonable alternatives they suggested for this project.	Region 09	30	3	7	30	37	23	3.7		23
		Best Practice Region	26	4	0	12	42	42	4.19	3

Question Number	Client-Specific Items	Region Type	Sample Size	Poor...Excellent					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
09H	Willingness to consider a range of mitigation measures.	Region 09	28	0	7	25	36	32	3.93		32
		Best Practice Region	19	0	16	5	32	47	4.11	7

Question Number	Client-Specific Items	Region Type	Sample Size	Poor...Excellent					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
09I	How good a job they did at protecting the environment.	Region 09	33	6	9	24	39	21	3.61		21
		Best Practice Region	20	0	15	15	30	40	3.95	7

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
11A	Understands your agency's mission.	Region 09	36	3	6	47	31	14	3.47		14
		Best Practice Region	21	0	10	24	24	43	4	7

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
11B	Cares about your agency's mission.	Region 09	35	0	17	34	34	14	3.46		14
		Best Practice Region	32	6	19	25	19	31	3.5	4

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
11C	Committed to doing quality work.	Region 09	34	6	6	26	38	24	3.68		24
		Best Practice Region	21	0	10	14	24	52	4.19	7

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
11D	Has competent staff.	Region 09	36	0	0	36	33	31	3.94		31
		Best Practice Region	20	0	5	10	15	70	4.5	7

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
11E	There is a sufficient level of trust between your two agencies.	Region 09	36	0	11	42	28	19	3.56		19
		Best Practice Region	21	0	14	29	5	52	3.95	7

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
11F	Is committed to making the environmental review process efficient.	Region 09	36	8	17	42	22	11	3.11		11
		Best Practice Region	32	0	13	19	34	34	3.91	3

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
11G	Is willing to compromise.	Region 09	35	0	17	37	29	17	3.46		17
		Best Practice Region	20	0	5	25	45	25	3.9	1

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
11H	There is a sufficient level of communication between the two agencies.	Region 09	36	0	11	33	28	28	3.72		28
		Best Practice Region	21	0	5	24	29	43	4.1	7

Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
11I	Is committed to improving theenvironment.	Region 09	33	6	24	33	15	21	3.21		21
		Best Practice Region	21	5	19	14	29	33	3.67	7

Question Number	Client-Specific Items	Region Type	Sample Size	Worse...Improved			Best Practice Region	% Top Box Summary Previous Waves Now
				%1	%2	%3
12	Over the past 3 years, has your agency's overall relationship with the transportation agency improved, stayed the same, or gotten worse?	Region 09	36	8	36	56		56
		Best Practice Region	34	0	29	71	4

Question Number	Client-Specific Items	Region Type	Sample Size	Poor...Excellent					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
				%1	%2	%3	%4	%5
13	How would you characterize the relationship between your agency and the transportation agency?	Region 09	36	0	8	33	39	19	3.69		19
		Best Practice Region	21	0	10	14	33	43	4.1	7

Question Number	Client-Specific Items	Region Type	Sample Size	YES NO		Best Practice Region	% of Yes Response Summary Previous Waves Now
				%1	%2
02	Did you experience any problems with the transportation agency during this project?	Region 09	37	46	54		46
		Best Practice Region	32	22	78	3

Question Number	Client-Specific Items	Region Type	Sample Size	YES NO		Best Practice Region	% of Yes Response Summary Previous Waves Now
				%1	%2
03A	Problems at early project planning or scoping.	Region 09	16	44	56		44
		Best Practice Region	7	14	86	3

Question Number	Client-Specific Items	Region Type	Sample Size	YES NO		Best Practice Region	% of Yes Response Summary Previous Waves Now
				%1	%2
03B	Problems at defining purpose and need.	Region 09	16	38	63		38
		Best Practice Region	8	13	88	1

Question Number	Client-Specific Items	Region Type	Sample Size	YES NO		Best Practice Region	% of Yes Response Summary Previous Waves Now
				%1	%2
03C	Problems at information or data collection.	Region 09	17	71	29		71
		Best Practice Region	7	29	71	3

Question Number	Client-Specific Items	Region Type	Sample Size	YES NO		Best Practice Region	% of Yes Response Summary Previous Waves Now
				%1	%2
03D	Problems at development and analysis of alternatives.	Region 09	17	65	35		65
		Best Practice Region	8	38	63	1

Question Number	Client-Specific Items	Region Type	Sample Size	YES NO		Best Practice Region	% of Yes Response Summary Previous Waves Now
				%1	%2
03E	Problems at analysis of impacts.	Region 09	17	71	29		71
		Best Practice Region	7	29	71	3

Question Number	Client-Specific Items	Region Type	Sample Size	YES NO		Best Practice Region	% of Yes Response Summary Previous Waves Now
				%1	%2
03F	Problems at selection of preferred alternatives.	Region 09	14	43	57		43
		Best Practice Region	*	33	67	4,5

Question Number	Client-Specific Items	Region Type	Sample Size	YES NO		Best Practice Region	% of Yes Response Summary Previous Waves Now
				%1	%2
03G	Problems at commitment to mitigation measures.	Region 09	15	33	67		33
		Best Practice Region	*	33	67	2,3,5,7,9

Question Number	Client-Specific Items	Region Type	Sample Size	YES NO		Best Practice Region	% of Yes Response Summary Previous Waves Now
				%1	%2
03H	Problems at finalizing documents or response to comments.	Region 09	16	69	31		69
		Best Practice Region	6	0	100	7