Federal Highway Administration

Region 01 Managers

FHWA Survey of Resource Agencies
Rating Processes With Transportation Agencies

July 29, 2003

THE GALLUP ORGANIZATION

This document contains proprietary research, copyrighted materials and literary property of The Gallup Organization. It is for the guidance of your company's executives only and is not to be copied, quoted, published or divulged to others outside of your organization. We ask that this document be safeguarded, allowing no physical or electronic duplication, allowing no one outside your organization to view this document, and allowing no one to duplicate or change that contents in an effort to formulate an inferior product. No changes may be made to this document without the express written permission of The Gallup Organization.

Introduction

The following pages provide a summary of responses to the Gallup/FHWA Survey of Transportation & Resource Agencies. Respondents were asked to rate a recent project with a transportation agency, so the data reflect the views of the resource agencies toward those projects with transportation agencies. The survey statements were generally rated on a scale which required a response from among six response categories:


5	Strongly Agree	Extremely Satisfied	Excellent
4
3
2
1	Strongly Disagree	Extremely Dissatisfied	Poor
	Does Not Apply or Don't Know

The statement or dimension averages are based on a 5-point scale, with " 1 " being the lowest possible average and " 5 " being the highest average. " Does Not Apply " or " Don't Know " responses are not scored. The FHWA Resource Agency Scorecard provides feedback on how the region is doing with regards to NEPA processes as compared to the "best practice" or highest scoring region for each survey item.
Note the following term definitions :


Term	Definition
Index	The average top box response percentages for statements measuring each category of survey items (General).
Top Box	The percentage of "5" (Strongly Agree / Extremely Satisfied / Excellent) responses.
Best Practice Region	The region with the highest percentage of top box responses.
Region 1	Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont
Region 2	New Jersey, New York
Region 3	Delaware, Washington D.C., Maryland, Pennsylvania, Virginia, West Virginia
Region 4	Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, Tennessee
Region 5	Illinois, Indiana, Michigan, Minnesota, Ohio, Wisconsin
Region 6	Arkansas, Louisiana, New Mexico, Oklahoma, Texas
Region 7	Iowa, Kansas, Missouri, Nebraska
Region 8	Colorado, Montana, North Dakota, South Dakota, Utah, Wyoming
Region 9	Arizona, California, Hawaii, Nevada
Region 10	Alaska, Idaho, Oregon, Washington

Resource Agency Scorecard

%1 - %5 and means not shown when n < 5
* Denotes more than one best practice region with multiple sample sizes

Unit : Region 01
Total N : 30


Index	Region 01 Top Box(%5)	Best Practice Region Top Box(%5)
GENERAL	21	29

GALLUP FHWA Resource Survey Items

GENERAL


Question Text	Region 01 Top Box(%5)	Best Practice Region Top Box(%5)
Understands my agency's mission (11a)	29	35
Cares about my agency's mission (11b)	14	25
Committed to doing quality work (11c)	28	39
Has competent staff (11d)	20	42
Sufficient level of trust between the two agencies (11e)	13	33
Committed to making environmental review process efficient (11f)	20	26
Willing to compromise (11g)	7	23
Sufficient level of communication between the two agencies (11h)	24	33
Committed to improving the environment (11i)	14	26
Change in relationship over past 3 years (% 3=Improved) (12)	52	72
Overall characterization of relationship (% 5=Excellent) (13)	10	27


Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
Question Number	Client-Specific Items	Region Type	Sample Size	%1	%2	%3	%4	%5	Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
11A	Understands your agency's mission.	Region 01	28	0	11	21	39	29	3.86		29
11A	Understands your agency's mission.	Best Practice Region	37	3	14	22	27	35	3.78	3


Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
Question Number	Client-Specific Items	Region Type	Sample Size	%1	%2	%3	%4	%5	Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
11B	Cares about your agency's mission.	Region 01	29	3	3	41	38	14	3.55		14
11B	Cares about your agency's mission.	Best Practice Region	20	5	20	35	15	25	3.35	8


Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
Question Number	Client-Specific Items	Region Type	Sample Size	%1	%2	%3	%4	%5	Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
11C	Committed to doing quality work.	Region 01	29	0	3	21	48	28	4		28
11C	Committed to doing quality work.	Best Practice Region	33	0	0	18	42	39	4.21	7


Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
Question Number	Client-Specific Items	Region Type	Sample Size	%1	%2	%3	%4	%5	Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
11D	Has competent staff.	Region 01	30	0	10	17	53	20	3.83		20
11D	Has competent staff.	Best Practice Region	26	0	4	4	50	42	4.31	2


Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
Question Number	Client-Specific Items	Region Type	Sample Size	%1	%2	%3	%4	%5	Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
11E	There is a sufficient level of trust between your two agencies.	Region 01	30	3	7	20	57	13	3.7		13
11E		Best Practice Region	33	6	12	9	39	33	3.82	7


Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
Question Number	Client-Specific Items	Region Type	Sample Size	%1	%2	%3	%4	%5	Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
11F	Is committed to making the environmental review process efficient.	Region 01	30	3	3	30	43	20	3.73		20
11F		Best Practice Region	31	0	10	39	26	26	3.68	4


Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
Question Number	Client-Specific Items	Region Type	Sample Size	%1	%2	%3	%4	%5	Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
11G	Is willing to compromise.	Region 01	29	3	14	31	45	7	3.38		7
11G	Is willing to compromise.	Best Practice Region	31	10	13	19	35	23	3.48	7


Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
Question Number	Client-Specific Items	Region Type	Sample Size	%1	%2	%3	%4	%5	Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
11H	There is a sufficient level of communication between the two agencies.	Region 01	29	3	7	24	41	24	3.76		24
11H		Best Practice Region	27	4	0	26	37	33	3.96	2


Question Number	Client-Specific Items	Region Type	Sample Size	Strongly Disagree...Strongly Agree					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
Question Number	Client-Specific Items	Region Type	Sample Size	%1	%2	%3	%4	%5	Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
11I	Is committed to improving the environment.	Region 01	29	3	3	34	45	14	3.62		14
11I	Is committed to improving the environment.	Best Practice Region	43	0	23	35	16	26	3.44	6


Question Number	Client-Specific Items	Region Type	Sample Size	Worse...Improved			Best Practice Region	% Top Box Summary Previous Waves Now
Question Number	Client-Specific Items	Region Type	Sample Size	%1	%2	%3	Best Practice Region	% Top Box Summary Previous Waves Now
12	Over the past 3 years, has your agency's overall relationship with the transportation agency improved, stayed the same, or gotten worse?	Region 01	29	7	41	52		52
12		Best Practice Region	32	6	22	72	4


Question Number	Client-Specific Items	Region Type	Sample Size	Poor...Excellent					Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
Question Number	Client-Specific Items	Region Type	Sample Size	%1	%2	%3	%4	%5	Mean Score	Best Practice Region	%Top Box Summary Previous Waves Now
13	How would you characterize the relationship between your agency and the transportation agency?	Region 01	30	3	7	27	53	10	3.6		10
13		Best Practice Region	33	0	9	21	42	27	3.88	7