Federal Highway Administration
Region 04 Managers
FHWA Survey of Resource Agencies
Rating Processes With Transportation
Agencies
July 29, 2003
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Introduction
The following pages provide a summary of
responses to the Gallup/FHWA Survey of Transportation & Resource Agencies. Respondents were asked
to rate a recent project with a transportation agency, so the data reflect the
views of the resource agencies toward those projects with transportation
agencies. The survey statements were generally rated on a scale which required a
response from among six response categories:
5
|
Strongly Agree |
Extremely Satisfied |
Excellent |
4
|
 |
|
|
3
|
|
|
|
2
|
|
|
|
1
|
Strongly Disagree |
Extremely Dissatisfied |
Poor |
|
Does Not Apply or Don't Know |
The statement or dimension averages are based on a 5-point scale, with " 1 "
being the lowest possible average and " 5 " being the highest average. "Does Not Apply" or "Don't Know" responses are not scored. The FHWA Resource Agency
Scorecard provides feedback on how the region is doing with regards to NEPA
processes as compared to the "best practice" or highest scoring region for each
survey item.
Note the following term definitions :
| Term |
Definition |
| Index |
The average top box response percentages
for statements measuring each category of survey items (General). |
| Top Box |
The percentage of "5" (Strongly Agree /
Extremely Satisfied / Excellent) responses. |
| Best Practice Region
|
The region with the highest percentage of
top box responses. |
| Region 1 |
Connecticut, Maine, Massachusetts, New
Hampshire, Rhode Island, Vermont |
| Region 2 |
New Jersey, New York |
| Region 3 |
Delaware, Washington D.C., Maryland,
Pennsylvania, Virginia, West Virginia |
| Region 4 |
Alabama, Florida, Georgia, Kentucky,
Mississippi, North Carolina, South Carolina, Tennessee |
| Region 5 |
Illinois, Indiana, Michigan, Minnesota,
Ohio, Wisconsin |
| Region 6 |
Arkansas, Louisiana, New Mexico,
Oklahoma, Texas |
| Region 7 |
Iowa, Kansas, Missouri, Nebraska |
| Region 8 |
Colorado, Montana, North Dakota, South
Dakota, Utah, Wyoming |
| Region 9 |
Arizona, California, Hawaii, Nevada
|
| Region 10 |
Alaska, Idaho, Oregon, Washington
|
Resource Agency Scorecard
%1 - %5 and means not shown when n <
5
* Denotes more than one best practice region with multiple sample
sizes
Unit : Region 04
Total N : 32
| Index |
Region 04
Top Box(%5) |
Best Practice Region
Top Box(%5) |
| GENERAL |
29 |
29 |
GALLUP FHWA Resource Survey Items
GENERAL
| Question Text |
Region 04
Top Box(%5)
|
Best Practice Region
Top Box(%5)
|
| Understands my agency's mission
(11a) |
25 |
35 |
| Cares about my agency's mission
(11b) |
16 |
25 |
| Committed to doing quality work
(11c) |
34 |
39 |
| Has competent staff (11d)
|
31 |
42 |
| Sufficient level of trust between
the two agencies (11e) |
28 |
33 |
| Committed to making environmental
review process efficient (11f) |
26 |
26 |
| Willing to compromise
(11g) |
16 |
23 |
| Sufficient level of communication
between the two agencies (11h) |
28 |
33 |
| Committed to improving the
environment (11i) |
23 |
26 |
| Change in relationship over past 3
years (% 3=Improved) (12) |
72 |
72 |
| Overall characterization of
relationship (% 5=Excellent) (13) |
22 |
27 |
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous
Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11A |
Understands your agency's mission. |
Region 04 |
32 |
0 |
22 |
19 |
34 |
25 |
3.63 |
|
25 |
| Best Practice Region |
37 |
3 |
14 |
22 |
27 |
35 |
3.78 |
3 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous
Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11B |
Cares about your agency's mission. |
Region 04 |
32 |
13 |
6 |
22 |
44 |
16 |
3.44 |
|
16 |
| Best Practice Region |
20 |
5 |
20 |
35 |
15 |
25 |
3.35 |
8 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous
Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11C |
Committed to doing quality
work. |
Region 04 |
32 |
0 |
9 |
31 |
25 |
34 |
3.84 |
|
34 |
| Best Practice Region |
33 |
0 |
0 |
18 |
42 |
39 |
4.21 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous
Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11D |
Has competent staff. |
Region 04 |
32 |
0 |
6 |
22 |
41 |
31 |
3.97 |
|
31 |
| Best Practice Region |
26 |
0 |
4 |
4 |
50 |
42 |
4.31 |
2 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous
Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11E |
There is a sufficient level
of trust between your two agencies. |
Region 04 |
32 |
0 |
6 |
31 |
34 |
28 |
3.84 |
|
28 |
| Best Practice Region |
33 |
6 |
12 |
9 |
39 |
33 |
3.82 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous
Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11F |
Is committed to making the
environmental review process efficient. |
Region 04 |
31 |
0 |
10 |
39 |
26 |
26 |
3.68 |
|
26 |
| Best Practice Region |
31 |
0 |
10 |
39 |
26 |
26 |
3.68 |
4 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous
Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11G |
Is willing to compromise. |
Region 04 |
31 |
0 |
16 |
42 |
26 |
16 |
3.42 |
|
16 |
| Best Practice Region |
31 |
10 |
13 |
19 |
35 |
23 |
3.48 |
7 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous
Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11H |
There is a sufficient level
of communication between the two agencies. |
Region 04 |
32 |
0 |
9 |
22 |
41 |
28 |
3.88 |
|
28 |
| Best Practice Region |
27 |
4 |
0 |
26 |
37 |
33 |
3.96 |
2 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous
Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11I |
Is committed to improving the
environment. |
Region 04 |
31 |
3 |
19 |
26 |
29 |
23 |
3.48 |
|
23 |
| Best Practice Region |
43 |
0 |
23 |
35 |
16 |
26 |
3.44 |
6 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Worse...Improved |
Best
Practice
Region |
% Top Box
Summary
Previous
Waves
Now |
| %1 |
%2 |
%3 |
| 12
|
Over the past 3 years, has
your agency's overall relationship with the transportation agency
improved, stayed the same, or gotten worse? |
Region 04 |
32 |
6 |
22 |
72 |
|
72 |
| Best Practice Region |
32 |
6 |
22 |
72 |
4 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Poor...Excellent |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous
Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 13 |
How would you characterize
the relationship between your agency and the transportation agency? |
Region 04 |
32 |
0 |
3 |
28 |
47 |
22 |
3.88 |
|
22 |
| Best Practice Region |
33 |
0 |
9 |
21 |
42 |
27 |
3.88 |
7 |
|
|