Federal Highway Administration
Region 08 Managers
FHWA Survey of Transportation Agencies
Rating Processes With Resource Agencies
July 29, 2003
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Introduction
The following pages provide a summary of responses to the Gallup/FHWA Survey of Transportation & Resource Agencies. Respondents were asked to rate a recent project with a resource agency, so the data reflect the views of the transportation agencies toward those projects with resource agencies. The survey statements were generally rated on a scale which required a response from among six response categories:
5
|
Strongly Agree
|
Extremely Satisfied
|
Excellent
|
4
|
|
|
|
3
|
|
|
|
2
|
|
|
|
1
|
Strongly Disagree
|
Extremely Dissatisfied
|
Poor
|
|
Does Not Apply or Don't Know
|
The statement or dimension averages are based on a 5-point scale, with " 1 " being the lowest possible average and " 5 " being the highest average. " Does Not Apply " or "Don't Know " responses are not scored. The FHWA Transportation Agency Scorecard provides feedback on how the region is doing with regards to NEPA processes as compared to the "best practice " or highest scoring region for each survey item.
Note the following term definitions :
| Term |
Definition |
| Index |
The average top box response percentages
for statements measuring each category of survey items (General). |
| Top Box |
The percentage of "5" (Strongly Agree /
Extremely Satisfied / Excellent) responses. |
| Best Practice Region
|
The region with the highest percentage of
top box responses. |
| Region 1 |
Connecticut, Maine, Massachusetts, New
Hampshire, Rhode Island, Vermont |
| Region 2 |
New Jersey, New York |
| Region 3 |
Delaware, Washington D.C., Maryland,
Pennsylvania, Virginia, West Virginia |
| Region 4 |
Alabama, Florida, Georgia, Kentucky,
Mississippi, North Carolina, South Carolina, Tennessee |
| Region 5 |
Illinois, Indiana, Michigan, Minnesota,
Ohio, Wisconsin |
| Region 6 |
Arkansas, Louisiana, New Mexico,
Oklahoma, Texas |
| Region 7 |
Iowa, Kansas, Missouri, Nebraska |
| Region 8 |
Colorado, Montana, North Dakota, South
Dakota, Utah, Wyoming |
| Region 9 |
Arizona, California, Hawaii, Nevada |
| Region 10 |
Alaska, Idaho, Oregon, Washington |
Transportation Agency Scorecard
%1 - %5 and means not shown when n < 5
* Denotes more than one best practice region with multiple sample sizes
Unit : Region 08
Total N : 33
| Index
|
Region 08
Top Box(%5)
|
Best Practice Region
Top Box(%5)
|
| GENERAL
|
16
|
25
|
Gallup FHWA Transportation Survey Items
GENERAL
| Question Text
|
Region 08
Top Box(%5)
|
Best Practice Region
Top Box(%5)
|
| Understands my agency's mission (11a)
|
9
|
41
|
| Cares about my agency's mission (11b)
|
6
|
15
|
| Committed to doing quality work (11c)
|
24
|
65
|
| Has competent staff (11d)
|
19
|
38
|
| Sufficient level of trust between the two agencies (11e)
|
15
|
24
|
| Committed to making environmental review process efficient (11f)
|
18
|
24
|
| Willing to compromise (11g)
|
6
|
11
|
| Sufficient level of communication between the two agencies (11h)
|
6
|
30
|
| Committed to transportation improvements (11j)
|
6
|
15
|
| Change in relationship over past 3 years (% 3=Improved) (12)
|
56
|
56
|
| Overall characterization of relationship (% 5=Excellent) (13)
|
12
|
26
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11A |
Understands your agency's mission. |
Region 08 |
33 |
3 |
21 |
30 |
36 |
9 |
3.27 |
|
9 |
| Best Practice Region |
17 |
6 |
6 |
6 |
41 |
41 |
4.06 |
5 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11B |
Understands your agency's mission. |
Region 08 |
33 |
9 |
36 |
24 |
24 |
6 |
2.82 |
|
6 |
| Best Practice Region |
27 |
11 |
19 |
33 |
22 |
15 |
3.11 |
6 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11C |
Understands your agency's mission. |
Region 08 |
33 |
0 |
3 |
9 |
64 |
24 |
4.09 |
|
24 |
| Best Practice Region |
17 |
6 |
0 |
0 |
29 |
65 |
4.47 |
5 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11D |
Understands your agency's mission. |
Region 08 |
32 |
0 |
0 |
34 |
47 |
19 |
3.84 |
|
19 |
| Best Practice Region |
40 |
0 |
10 |
18 |
35 |
38 |
4 |
1 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11E |
Understands your agency's mission. |
Region 08 |
33 |
0 |
30 |
21 |
33 |
15 |
3.33 |
|
15 |
| Best Practice Region |
17 |
0 |
6 |
35 |
35 |
24 |
3.76 |
5 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11F |
Understands your agency's mission. |
Region 08 |
33 |
6 |
30 |
18 |
27 |
18 |
3.21 |
|
18 |
| Best Practice Region |
17 |
6 |
12 |
24 |
35 |
24 |
3.59 |
5 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11G |
Understands your agency's mission. |
Region 08 |
33 |
12 |
30 |
27 |
24 |
6 |
2.82 |
|
6 |
| Best Practice Region |
27 |
4 |
19 |
44 |
22 |
11 |
3.19 |
6 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11H |
Understands your agency's mission. |
Region 08 |
33 |
9 |
6 |
21 |
58 |
6 |
3.45 |
|
6 |
| Best Practice Region |
27 |
0 |
11 |
26 |
33 |
30 |
3.81 |
6 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Strongly Disagree...Strongly Agree |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 11J |
Understands your agency's mission. |
Region 08 |
33 |
9 |
39 |
33 |
12 |
6 |
2.67 |
|
6 |
| Best Practice Region |
40 |
23 |
10 |
38 |
15 |
15 |
2.9 |
1 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Worse...Improved |
Best
Practice
Region |
% Top Box
Summary
Previous
Waves
Now |
| %1 |
%2 |
%3 |
| 12 |
Over the past 3 years, has
your agency's overall relationship with the transportation agency
improved, stayed the same, or gotten worse? |
Region 08 |
32 |
16 |
28 |
56 |
|
56 |
| Best Practice Region |
32 |
16 |
28 |
56 |
8 |
|
| Question Number |
Client-Specific Items |
Region Type |
Sample
Size |
Poor...Excellent |
Mean
Score |
Best
Practice
Region |
%Top Box Summary
Previous Waves
Now |
| %1 |
%2 |
%3 |
%4 |
%5 |
| 13 |
How would you characterize
the relationship between your agency and the resource agency? |
Region 08 |
33 |
0 |
12 |
45 |
30 |
12 |
3.42 |
|
12 |
| Best Practice Region |
27 |
0 |
11 |
41 |
22 |
26 |
3.63 |
6 |
|
|